Term and Conditions


Booking Terms and Conditions


Your contract is with Suzanne Cole (“we”, “us” and “our” in these Booking Conditions) for the property known as Chequers, Jason Road, Freshwater East, Nr Pembroke (“the Property”).  References to “you” or “your” are references to the person making the booking and all members of the holiday party. 


These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.


1.       Purpose of this Agreement


Chequers is let for holiday purposes only.


It is not the intention of the parties to enter into any form of furnished letting agreement.  Nothing in this agreement shall be interpreted as giving rise to any such form of agreement.


2.       Making your booking


When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit. 


Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.


Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation.  The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us.


You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.


3.       Paying for your booking


You are required to send to us your payment for the balance of the Rental and the Security Deposit at least eight weeks prior to the Arrival Date as set out in our written confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.


We will hold the Security Deposit to be applied against any excess cleaning costs, telephone calls (if calls are not covered by the amount left in the honesty box), safe return of keys and/or replacement of the property, furnishings, fixtures and fittings.  We will return the Security Deposit to you within 14 days of your departure, less any deductions in accordance with the conditions listed above.


4.       If you cancel or amend your booking


Apart from cancellation which arises out of non-payment, if you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.


You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive written confirmation from you.


If you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us. 


If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental.  In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property. 


We strongly recommend that you take out suitable travel insurance.


5.       If we cancel or amend your booking


We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.  Examples of these circumstances include (but are not limited to) destruction of or severe damage to the property.


If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.  This will be the full extent of our liability to you in such circumstance and we shall not be responsible for any other costs connected with any such cancellation, howsoever arising.


6.       Your accommodation


You can arrive at your accommodation after 17:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.


7.       Your obligations


You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.


You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery and glasses, clean and in good condition.


You agree to take reasonable care of the property including the locking of all doors, securing of windows.


You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of neighbouring properties.


Barbeques: for safety reasons, no barbeques of any type may be used on the decking. Please use the garden to the side of the decking instead.


Air guns/rifles are NOT allowed on our property.


Children: Please note that children remain the responsibility of their parents or guardians at all times.


Camp Fires are NOT allowed under any circumstances.


You agree to take all necessary steps to safeguard your personal property.


You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property.  If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.


You agree to adhere to the no smoking policy.


You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs and garden maintenance.


Broadband/wifi usage – this is provided free of charge for reasonable usage but excludes any illegal behaviour and excessive downloading, including but not limited to:

1.    File sharing. this involves the downloading of pirated material such as films and music.

2.    Visiting sites with illegal content

3.    Downloading excessive amounts of data. This includes the downlo8ad of legal (or illegal) films, game demos and online gaming which can equate to gigabytes of data.

Electric Vehicle Charging: There is no access to electric vehicle charging on site at present.  It is expressly forbidden to charge electric vehicles from the property in any way as this could pose a fire and insurance risk.

8.       Covid-19

Procedure if you are ill before your stay

If you or any of your party have symptoms of Covid-19 prior to departing for Chequers, please do not travel to Chequers.


Procedure if you are ill during your stay

Guests experiencing any Covid-19 symptoms while on site must observe all current Government guidelines.  If a guest cannot reasonably return home and needs to extend their stay with us they will be liable to pay for this (subject to availability), as well as all affected bookings as a result of their extended stay, including other cancellations where other guests leave because of the presence of a Covid sufferer on site.  We will need you to provide, names, addresses, telephone numbers and email address of everyone in the party, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided at the point of arrival or before.



9.       Complaints

 Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

 It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

 If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.


10.   Our liability

We cannot accept any liability for any loss of rental time or delays which you may incur due to travel problems.
We cannot accept any liability for any loss, consequential or otherwise suffered by you or any other member of your party if the Broadband service is not available and we reserve the right to withdraw this service at any time.
We cannot accept any liability for any loss, damage or delay arising out of circumstances which are beyond our control (“Force Majeure”). This includes but is not limited to flight delays and/or flight cancellations, weather conditions, industrial disputes, terrorist activities and all events of a similar nature which are outside our control.
We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was wilful default by us, or unless death or personal injury was caused by our negligence.

11. Law


The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.